Privacy Policy

Information We Collect

luckbd7 collects personal data in two primary ways: information you provide directly, and information collected automatically when you use the platform. The categories of personal data we process are set out below.

Information you provide directly:

• Registration data: When you create a luckbd7 account, we collect your full name, date of birth, residential address (including city — for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, mobile phone number, and chosen username.
• Identity verification (KYC) documents: To comply with our anti-money laundering obligations and to verify your age and identity, we may collect copies of your National Identity Card (NID), passport, driving licence, or other government-issued identification, along with proof of your address.
• Payment information: When you make a deposit or withdrawal, we collect details of your chosen payment method. For bKash, Nagad, Rocket, and Upay transactions, this includes your registered mobile number. For bank transfers and card payments via Visa or Mastercard, we collect account or card details as required to process the transaction. luckbd7 does not store full card numbers — these are handled by our payment processors under their own security standards.
• Communications: When you contact luckbd7 support by email, live chat, or WhatsApp, we retain records of those communications for the purposes of resolving your query and improving our service.
• Responsible gaming interactions: If you use luckbd7's responsible gaming tools — such as deposit limits, time-out requests, or self-exclusion — we record the details and duration of those restrictions.

Information collected automatically:

• Device and browser data: We automatically collect information about the device and browser you use to access luckbd7, including your IP address, device type, operating system, browser version, screen resolution, and preferred language settings.
• Usage and behaviour data: We record which pages of luckbd7 you visit, which games you play, how long you spend on each section, the bets you place, and the sequence of actions you take during a session. This data helps us improve the platform and detect unusual activity patterns.
• Location data: Based on your IP address, we derive an approximate geographic location to help confirm that you are accessing luckbd7 from Bangladesh and to comply with any applicable geographic restrictions.
• Cookies and similar technologies: luckbd7 uses cookies and related tracking technologies as described in the Cookies and Tracking Technologies section of this policy.

How We Use Your Data

luckbd7 uses the personal data it collects for the following purposes. In each case, the legal basis for processing is identified alongside the purpose.

luckbd7 does not use your personal data for automated decision-making that produces significant legal effects for you without human review. If luckbd7 intends to use your personal data for a purpose not listed in this table, we will inform you before doing so and obtain any necessary consent.

Data Sharing and Disclosure

luckbd7 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data is shared only in the limited circumstances described below.

• Payment processors: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard, luckbd7 must share relevant payment and identity data with those payment processors. Each processor operates under its own privacy and security standards.
• Game providers: luckbd7 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Your account session token and stake data are shared with the relevant game provider when you launch a game, to enable gameplay. Game providers do not receive your full name, address, or payment details.
• Identity verification partners: luckbd7 may engage specialist KYC and identity verification providers to assist with document checking. These providers process your identity documents solely for verification purposes and under strict data processing agreements.
• Legal and regulatory authorities: luckbd7 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies in Bangladesh when required to do so by applicable law or a valid legal order.
• Fraud and security services: In order to detect and prevent fraud, luckbd7 may share anonymised or pseudonymised risk signals with industry anti-fraud networks and security service providers.
• Business transfers: If luckbd7 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

Any third party with whom luckbd7 shares your personal data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose other than the specific service they are providing to luckbd7.

Cookies and Tracking Technologies

luckbd7 uses cookies — small text files stored on your device — and similar technologies such as web beacons and local storage objects to enable core platform functionality, remember your preferences, and improve your experience. Below is a summary of the cookie categories luckbd7 uses.

• Essential cookies: These are strictly necessary to operate the luckbd7 platform. They manage your login session, maintain your account state across pages, and protect against cross-site request forgery. Without these cookies, luckbd7 cannot function. No consent is required for essential cookies.
• Functional cookies: These remember your preferences, such as your last-visited game category, interface language setting, and notification preferences, so that luckbd7 can provide a more personalised experience on return visits.
• Analytics cookies: luckbd7 uses analytics tools to understand aggregate usage patterns across the platform — for example, which pages receive the most traffic, where users encounter difficulties, and which game categories are most popular among Bangladesh players. This data is processed in aggregate and anonymised form wherever possible.
• Responsible gaming cookies: If you have set deposit limits, cooling-off periods, or self-exclusion restrictions on your luckbd7 account, cookies help enforce those restrictions consistently across all your sessions.

Most web browsers allow you to control cookies through browser settings — including blocking all cookies, deleting existing cookies, or being notified when a cookie is set. Please note that disabling essential cookies will prevent you from logging in to your luckbd7 account and using core platform features. Instructions for managing cookies are available in the help section of your browser (Chrome, Firefox, Safari, Edge, or others).

luckbd7 does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising. Our analytics data is used solely to improve the luckbd7 platform experience.

Data Retention and Storage

luckbd7 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and as required or permitted by applicable law. The key retention periods that apply to different categories of data are summarised below.

• Active account data: For as long as your luckbd7 account remains open and active. If your account becomes dormant (no login for 12 or more consecutive months), luckbd7 will attempt to contact you before taking any account action.
• Transaction and financial records: A minimum of seven (7) years from the date of each transaction, to comply with financial recordkeeping and anti-money laundering regulations.
• KYC and identity verification documents: A minimum of five (5) years following account closure, or longer if required by applicable law or an ongoing investigation.
• Customer support communications: Up to three (3) years from the date of the communication, unless the communication forms part of an ongoing dispute or complaint in which case retention continues until resolution.
• Responsible gaming records: For the duration of any active restriction plus a minimum of five (5) years following account closure, to support any re-registration checks.
• Usage and analytics data: Up to twenty-four (24) months in identifiable form, after which data is aggregated and anonymised.

When your personal data is no longer required, luckbd7 securely destroys or permanently anonymises it. Anonymised data that cannot be used to identify you may be retained indefinitely for statistical and research purposes.

Your Privacy Rights

As a user of luckbd7, you have the following rights in relation to your personal data. To exercise any of these rights, please contact luckbd7 support at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

• Right of access: You have the right to request a copy of the personal data luckbd7 holds about you. luckbd7 will respond to a verified access request within 30 days.
• Right to rectification: If any personal data luckbd7 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from within your luckbd7 account settings.
• Right to erasure: In certain circumstances — for example, if you withdraw consent or if your data is no longer needed for the purpose it was collected — you have the right to request that your personal data be deleted. Note that luckbd7 may be required by law to retain certain categories of data (such as transaction records) even after a deletion request, in which case luckbd7 will explain what data must be retained and why.
• Right to restrict processing: You may request that luckbd7 restricts the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where luckbd7 processes your personal data on the basis of consent or contract performance, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where luckbd7 relies on your consent as the legal basis for processing (for example, for sending personalised promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to luckbd7 processing your personal data where that processing is based on legitimate interests. luckbd7 will consider your objection and cease processing unless it has compelling legitimate grounds that override your interests.

luckbd7 will not discriminate against you for exercising any of these rights. Requests are processed at no charge. Where a request is manifestly unfounded or excessive, luckbd7 reserves the right to charge a reasonable administrative fee or decline the request, with written explanation.

Data Security Measures

luckbd7 takes the security of your personal data seriously and implements a range of technical and organisational safeguards to protect it against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• Encryption in transit: All data exchanged between your browser or device and luckbd7 is encrypted using 256-bit SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing luckbd7.app.
• Encryption at rest: Sensitive data fields — including payment information, KYC documents, and account credentials — are encrypted in luckbd7's databases at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within luckbd7's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role, and all access is logged and audited.
• Two-factor authentication (2FA): luckbd7 offers 2FA for all registered accounts. Enabling 2FA is strongly recommended and significantly reduces the risk of unauthorised account access even if your password is compromised.
• Penetration testing and security audits: luckbd7 conducts regular security assessments and works with independent security specialists to identify and address potential vulnerabilities in the platform.
• Incident response: luckbd7 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights, luckbd7 will notify affected account holders promptly and take immediate remediation steps.

While luckbd7 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for logging out of your luckbd7 account when using a shared device. If you suspect your account has been compromised, contact [email protected] immediately.

Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way luckbd7 handles your personal data, please contact the luckbd7 privacy team using the details below. All privacy-related enquiries are handled in English by our dedicated support team, available 24/7 to assist players across Bangladesh.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live chat: Available 24/7 via in-app chat on the luckbd7 platform
• WhatsApp: +880 1700-000000

luckbd7 aims to acknowledge all privacy enquiries within 48 hours and to resolve them within 30 days. For complex requests, luckbd7 may request additional information to verify your identity before processing your request — this is to ensure that personal data is disclosed or modified only at the instruction of the genuine account holder.

If you are not satisfied with luckbd7's response to a privacy complaint, you have the right to escalate the matter in writing to luckbd7 management. luckbd7 is committed to resolving privacy concerns fairly and transparently, and will provide a full written explanation of any decision it makes in response to a complaint.

This Privacy Policy was last updated in January 2026. luckbd7 reserves the right to revise this policy at any time. Where material changes are made, registered luckbd7 account holders will be notified by email or via an in-platform notification. Continued use of the luckbd7 platform following notification of changes constitutes acceptance of the updated Privacy Policy.